At Couleva, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, date of birth, and gender when you create an account
- Payment Information: Payment details are processed securely through Stripe. We do not store your credit card information on our servers
- Address Information: Shipping and billing addresses for order fulfillment
- Custom Design Uploads: Images and designs you upload to our product customizer
- Cookies and Analytics: Information about your browsing behavior, device information, and interaction with our website
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, including shipping updates and confirmations
- Send marketing communications (with your consent)
- Improve our website, products, and services
- Protect against fraud and unauthorized transactions
- Comply with legal obligations
Third-Party Services
We share your information with the following third-party service providers:
- Stripe: For secure payment processing
- Supabase: For secure data storage and user authentication
- Brevo: For email communications and marketing
- Vercel Analytics: For website performance and usage analytics
- Google Places API: For address autocomplete during checkout
Cookies & Tracking
We use cookies and similar technologies to:
- Essential Cookies: Maintain your session and shopping cart
- Analytics Cookies: Understand how visitors interact with our website
You can manage your cookie preferences through your browser settings or our cookie consent banner.
Data Security
We implement appropriate security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Secure payment processing through Stripe (PCI-DSS compliant)
- Access controls and authentication requirements
- Regular security reviews and updates
Your Rights (PIPEDA)
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for marketing communications
To exercise these rights, please contact us at [email protected].
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order information is retained for a minimum of 7 years for tax and legal purposes.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Address: Montreal, Quebec, Canada